Customer Service Representative (Back of House)

In order to ensure your application is received by NAIT for thorough review and consideration, please apply directly through our Careers site at www.nait.ca/careers

Please Note: This is a temporary position ending on or before September 30th, 2026, with the possibility of extension.

Please Note: This 29 hour a week position is an on-campus only role working in our NAIT Main campus bookstore warehouse and sales floor. The successful candidate must have availability for varied shift times throughout the year to support business needs.

Are you an engaged, people focused individual who is looking to work with an energetic team? shop AT NAIT is looking for a creative, professional individual to join our team and provide outstanding customer experiences both behind the scenes and on the salesfloor. We are more than just a bookstore, and not only will you verify and process products coming through our warehouse, but you will also provide digital course material support and assist in sales floor service.

This position includes a variety of shifts flexing between the hours of 8am and 5:30pm, this may also include some evenings. The successful candidate is expected to represent NAIT in a positive, professional manner and help us toward reaching strategic institutional goals. If you have a passion to offer exemplary service, love interacting with people, value teamwork, and appreciate a job well done, then we welcome your application!

Key Responsibilities:

• Actively engage customers by offering support, suggesting items for purchase, answering questions, and resolving concerns in a friendly manner

• Receiving, counting, tagging, and organizing inventory including overstock and customer orders, preparing appropriate documentation and merchandise for sale

• Ensure paperwork for processing to Finance is timely and accurate

• Replenish floor stock and work with Team Leads to ensure product continues to flow through the warehouse in a timely manner

• Consistent updating of locations for all course materials

• Process returns, disposals, and work with the Buying team on timely movement of product onto the salesfloor

• Preparing product for shelving, shrink wrapping, creating shelf labels and ensuring accuracy in pricing

• Enact loss-prevention strategies in order to support a secure shopping environment

Skills & Abilities:

• Detail orientated and an agile learner with the ability to retain product knowledge and confidently assist couriers, staff, and customers

• Show initiative, excellent skills in customer service, communication (including phone etiquette), teamwork and a creative open mind

• Flexibility with scheduling, including the ability to work increased hours during peak periods and some evening and weekend shifts

• A strong working knowledge of the Microsoft office suite and previous experience with a retail inventory management system

• Must be able to lift to 50 lbs, this job requires standing, bending and moving product consistently

• A driver's licence and access to a reliable vehicle would be an asset

Qualifications:

• The successful candidate should have experience in a retail back of house or retail warehouse environment, be detail oriented and organized

• Experience with a pallet jack is an asset

• Confidence in Microsoft office suite is a must as our staff use this on a daily basis

• Completion of grade 12 or have an equivalent combination of experience and education related to the role

Applicants with education credentials earned outside of Canada should have their credentials evaluated by World Education Services or the International Qualifications Assessment Service (IQAS).

Remuneration: $24,634.27 - $32,705.71 annually (based on a 29 hour work week), plus a comprehensive benefits package. (Classification - Customer Service Rep I)

This position is covered by the Alberta Union of Provincial Employees (AUPE) Collective Agreement.

Please submit a resume and cover letter to be considered for this opportunity.

About NAIT

We are proud to have been named one of Alberta's Top Employers for 14 consecutive years. Being part of a community that makes a difference in the lives of students, staff, industry clients and partners, NAIT's culture reflects our shared values of respect, collaboration, celebration, creativity, and accountability.

People are what make NAIT great, and we prioritize the employee experience. We offer benefits and unique perks focusing on health and wellness, work-life balance, recognition, and professional and personal growth. In addition to excellent vacation time, we offer paid time off between Christmas and New Year's.

NAIT supports a flexible work environment, enabling staff to request approval for on-campus, off-site, or hybrid work arrangements based on the nature of the role. Please note that remote positions require employees to reside within Canada.

NAIT is committed to fostering an environment that supports equity and cultivates inclusion through our Equity, Diversity, and Inclusion Strategy. We are a proud partner of the Canadian Centre for Diversity and Inclusion and Pride at Work Canada. While we encourage all qualified applicants to apply, only those being considered will be contacted. If you require any accommodations, please connect with us at careers@nait.ca.

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