Premium Supervisor

Position: Premium Supervisor

Department: Hospitality

Reports to: Assistant Manager, Premium Service

POSITION SUMMARY:

Premium supervisors lead premium service staff and provide exceptional service to our fans and guests. With a positive, energetic, and enthusiastic approach, supervisors will build, coach, and motivate high performing teams with a focus on excellence, passion, and commitment to quality product and service. This is a part-time, hourly, events-based position.

A typical shift includes

• Lead teams of premium servers and bartenders and provide ongoing coaching and recognition to team members to ensure excellent hospitality is provided and the fan experience is exceptional while reporting to the Assistant Manager, Premium Service.
• Contribute to building a high-performance team by actively partnering with all staff of Abbotsford Centre
• Complete post-event administrative responsibilities such as cash reconciliations, gratuities disbursements, product orders, and staff hours submissions
• Overseeing inventory responsibilities for their premium area
• Other duties as required

REQUIRED EXPERIENCE AND QUALIFICATIONS:

• A demonstrated background in restaurants and Supervisory/Management skills, including the ability to lead and be part of a team and to maintain and develop standards and coach for improved performance
• Must be able to work weeknights, weekends, and holidays with varied start times based on the needs of the event and with this being an event-based business
• Must be able to safely lift up to 35 lbs.
• Must be able to stand during scheduled shift, and withstand repetitive walking, reaching, and bending for long periods of time
• Highly committed to a premium level of service
• Strong written and oral communication and interpersonal skills
• Professional, premium appearance and manner
• Ability to maintain a calm demeanor and react appropriately and effectively to situations as they arise
• Possess superior conflict resolution skills, with the ability to relate professionally to all levels of staff, management, clientele
• Demonstrate excellent on-the-spot problem solving skills, including the ability to independently handle service recovery situations to a fan's satisfaction
• Strong computer skills with functional knowledge of Microsoft Excel and Word
• Fine dining experience is an asset
• Valid Serving it Right certificate is required

Vancouver, and its neighbouring city, Abbotsford are two of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique communities. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team.

This position will remain open until filled.