Front Desk Attendant

The award-winning Trickle Creek Lodge is looking to fill the following position:

Part time Front Desk Attendant

The Front Desk Agent will report directly to the Assistant Manager. The ideal candidate for the job will possess excellent customer service skills, be able to multitask, and will be an excellent oral communicator. Front desk experience is an asset. Computer skills are required, as well as a sound knowledge of math. All potential candidates will be able to work alone and as a team player, make independent decisions and promote a positive environment for our guests, and coworkers.

Job duties:

Take, cancel and change room reservations

Register arriving guests and assign rooms

Provide information on hotel facilities and services

Process group arrivals and departures

Process guests' departures, calculate charges and receive payments

Investigate and resolve complaints

Exchange foreign currency

Balance cash out reports and related forms

Answer telephone and relay telephone calls and messages

Clerical duties (i.e. emailing, filing, copying)

Provide general information about points of interest in the area

Follow emergency and safety procedures

Handle wake-up calls

Book and post packages, golf, ski and food vouchers

Provide customer service

Assist clients/guests with special needs

Maintain an inventory of vacancies, reservations and room assignments

We offer:

Ski and golf privileges (if applicable)

Discounts on food, retail and hotels

Pro-deals

Staff events - meet great people who share a passion for the mountain lifestyle!