Community Services Worker

To provide front line support to our guests and our resource centre team, ensuring smooth service delivery of various programs.

Hours:

• This position is based on 24 hours a week.
• Schedule will be set according to employment standards and in consultation with Community Ministries Director. Shifts are expected to be within the days of Tuesday - Friday between the hours of 9am - 4pm.

Client Services:

• Conduct initial client intake and assessment of client needs.
• Perform all aspects of the case management process.
• Provide clients with emergency food hampers/clothing vouchers as necessary.
• Ensure confidentiality is maintained in accordance with The Salvation Army policy and applicable legislation.
• Provide information and referral services as needed for clients.
• Engage and build rapport with the target population.
• Assist clients in making connections within the community which will support them in accessing community resources.
• Work closely with other local ministry unit personnel to form an interdisciplinary team to work with families from a holistic perspective.
• Light hospitality duties: greeting clients, heating ready-to-eat sandwiches, making and serving coffee, tea, etc.
• Provides support to volunteers within the resource centre.

Shower and Laundary Program:

• Guide clients through the client use agreement policies required in order to utilize the shower and laundry program
• Provide direct supervision, ensuring that those utilizing the shower and laundry programs are abiding by client use agreement.
• Ensure that between each client use of the shower that the program area is checked and given a quick clean/disinfection as required.
• Monitor inventory of supplies for the shower program and laundry program; informing administrative assistant when supplies need to be reordered.
• Responsible to wash/dry towels and facecloths from shower program on a daily basis

Pathway of Hope:

• Refer clients to POH Caseworker
• Serve as a member of the support team

Seasonal Projects:

• Assist in the running of the seasonal Christmas Kettle Campaign
• Assist with recruiting and scheduling of volunteers
• Schedule pick ups
• liaise with kettle locations

Performs other duties as required by immediate supervisor.

Critical Relationship Management:

• Governance Boards and Councils: None
• Internal: volunteers, employees
• External: clients, donors, general public, social services organizations, service clubs

Managerial and Technical Responsibiity:

• Reports to: Community Ministries Director (CMD).
• No direct reports.
• Workflow coordinator. Provides in-scope supervision to volunteers as designated by CMD.

Financial and Material Management:

• Minor material responsibility (proper use of food, proper file handling, etc.)
• Regular responsibility for minor financial matters and for wise use of own resources.
• May be authorized to handle cash, during major campaigns the amount could exceed $1000
• May be involved in cash counting.
• Little input to annual budget or revenue projections

Education, Qualifications and Certifications:

• High School Diploma
• Some Post-Secondary Education an asset (social work, psychology, etc.)
• An alternative combination of education and experience may be considered
• Safe Food Handling an asset
• First Aid and Non-Violent Crisis Intervention an asset

Experience and Skilled Knowledge Requirements:

• One to two years of relevant experience
• Comfortable using and maintaining a digital database
• Some experience working with vulnerable populations an asset

Skills and Capabilities:

• Exhibit good listening skills, have strong oral/written communication skills.
• Self-motivated/disciplined
• Develop an understanding of the Mission of The Salvation Army in Canada and its implications as related to position responsibilities.
• Treat the property of The Salvation Army with due care and caution.
• Ability to maintain information in confidence and exercise good judgment.
• Ability to repeatedly lift up to 20lbs.
• Able to work independently and participate as an active and responsible team member.
• Participate in mandatory orientation training.
• Participate in regular supervision and performance appraisal process.
• Represent the organization in a professional and engaging manner.
• Must comply with all Salvation Army policies and procedures and associated legislation.
• Represent The Salvation Army in a positive manner.
• Lead by example, by demonstrating a positive attitude, a strong work ethic and a willingness to learn and be flexible in the face of change.
• Proficient computer skills in all aspects of Microsoft Office.

Successful candidates, prior to hiring, may be required to provide:

• Background check consent.
• A clear vulnerable sector screening.
• A clean drivers abstract.
• Completion of our online Armatus Abuse Training and required Health and Safety training.

The Salvation Army will accommodate candidates as required under applicable human rights legislation. If you require a disability-related accommodation during this process, please inform us of your requirements.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

Internal Applicants, please advise your managing supervisor of your intentions prior to submitting your application.