Residential Services Supervisor

The Residential Services Supervisor provides a safe and secure environment for residents and visitors.

• Assist the Residential Services Manager with the day-to-day management of the Gateway of Hope Emergency Shelter, relief shelter, and Extreme Weather staffing maintaining statistics and BC Housing database.
• In conjunction with the Residential Services Manager, participate in the candidate interview process for employees the residential services team
• In consultation with the Residential Services Manager, fulfill management responsibilities in the hiring, encouraging, supervising, and performance management of staff reporting to you.
• Provide direction, support and leadership to employees through individual coaching and daily observation.
• Oversee the scheduling of staff and the reconciling of hours, and be responsible for on-call schedule (sick time, vacation, EWR, etc).
• Oversee that policies, standards and procedures are being consistently followed.
• Review guest files, overview the process of investigating and approving or denying guest extension requests.
• Oversee the care and safety of guests.
• Provide back up support to and when required assume functions of staff.
• Performs other assigned duties as required to ensure a safe and secure environment

HOURS:

• Temporary part time for the duration of the Extreme Weather Response Season (November 1, 2024 - April 15, 2025
• Hours: Saturday & Sunday 9: 00 am - 5:00 pm some evening and early morning shifts may be required; hours subject to change
• Saturday & Sunday on-call duties

• Ability to supervise, coach and lead a small team
• Strong service ethic and a friendly disposition with the public
• Adaptability to change and frequent interruptions
• Team oriented and able to take initiative
• At least two years' experience working in an Emergency Shelter or similar environment
• Criminal Record Check
• CPR, First Aid and Non-Violent Crisis Training an asset

The Salvation Army will accommodate candidates as required under applicable human rights legislation. If you require a disability-related accommodation during this process, please inform us of your requirements.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

Internal Applicants, please advise your managing supervisor of your intentions prior to submitting your application.