Health Care Interpreter - Surrey Memorial Hospital

1. Interprets (oral rendering of language) for health authority staff and LEP patients/clients/residents and/or their families either in-person or via remote technology with skilled language proficiency from English to target language and target language to English maintaining the accuracy and fidelity of the speakers’ original message.
2. Keeps accurate documentation of session timing and outcome to track and maintain statistics to support program evaluation processes and utilizes time not spent in interpreting appointments in a constructive manner (i.e. being available to areas of high demand, studying medical terminology, checking e-mails, answering pages and phone calls, etc.).
3. Maintains personal log of interpreting sessions with respect to challenges or difficulties encountered, for group discussion at staff meetings as part of interpreters' continuing educational development.
4. Keep abreast of new vocabulary in English and the target language, through continuous research and education and strive to augment overall knowledge and skills in the field in order to maintain high professional standards of performance.
5. Participates in quality improvement activities and in overall development and growth of the department by providing feedback and input regarding improvements to Interpreting Services policies, procedures and processes.
6. Assists with health care provider education through departmental in-services, educating staff on how to work effectively with an interpreter, participating in the orientation of new staff and contract interpreters and research projects as opportunities arise.

A level of education, training, and experience equivalent to English and target language assessment and diploma in Health Care Interpreting, plus 5 years of experience as a professional Community Interpreter in a health care setting.

COMPETENCIES:

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities

• Knowledge of Community Interpreting standards is essential.
• Strong communication skills and the ability to set priorities are required.
• Demonstrated knowledge of medical terminology and computer literacy required.
• Knowledge of target language communities, Canadian culture and the health care system is also required.

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.

People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 48,000+ staff, medical staff and volunteers.

We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

Together, we are the heart of health care.

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