Registration - Unit Clerk - Surrey Memorial Hospital

1. Receives patients upon arrival to the area and obtains/confirms information required to register the patient (e.g. personal and demographic information, responsibility for payment). Registers patient in the computerized admission/discharge/transfer system and completes related registration documentation.
2. Prepares and labels patient charts. Prepares identity bands for and applies bands to patients. Obtains appropriate signatures.
3. Accesses HealthNet as required to determine the patient's healthcare number (PHN) or assigns a new PHN if required. Searches other databases as required.
4. Receives and records patient valuables for safekeeping.
5. Provides information to patients re payment of charges for non-resident and self-pay charges and medical/surgical supplies and directs patients to appropriate location to make payment.
6. Provides patient information in accordance with department standards; provides information to and directions for patients and visitors.
7. Acts as a communication link and supports the flow of patients and information within the unit.
8. Collaborates with other departments such as the central registration and booking department, emergency department and other care areas to exchange information related to unit patient appointments.
9. Coordinates the scheduling of follow-up appointments/tests for unit patients in other departments by receiving appointment/test requests and making appointments.
10. Schedules follow-up patient appointments for patients by receiving appointment requests, making appointments, and assigning to the appropriate time, date and location. Utilizes the Fraser Health electronic scheduling program to input and track patient appointments. Contacts appropriate areas such as doctor's offices to confirm appointments.
11. Prioritizes, processes, coordinates and transcribes physicians' orders and performs necessary follow up action.
12. Assembles and maintains patient charts, inputs patient data into the computer and processes physicians' orders by transcribing information into relevant systems such as MARS, Kardex, charts or the FH electronic health record. Attaches documents to charts such as laboratory and special examination reports. Dismantles charts for Health Records after patient appointments and/or discharge from active treatment.
13. Answers telephone calls and provides information of a general nature or connects the caller to departments, physicians, or staff members. Opens and distributes mail and faxes to appropriate parties.
14. Performs related clerical duties such as keyboarding, data entry, filing, compiling, preparing and maintaining activity statistics, producing reports, delivering and picking up items, ordering supplies through stores. Completes requisitions for equipment repair and/or maintenance as requested.
15. Maintains timekeeping records for regular and relief staff and submits/enters to payroll systems as required. Receives and processes requests such as vacation, leave of absence and terminations by preparing necessary documentation and forwarding to appropriate authority for approval.
16. Accepts calls from nursing staff regarding illnesses and absence from work and communicates information received to nursing units and appropriate personnel; calls in relief nursing staff according to predetermined guidelines and refers problems to Patient Care Coordinator and/or Manager.
17. Maintains records on relief staff such as: names, addresses, telephone numbers, availability for work, suitability for work area and hours worked.
18. Performs other related duties as assigned.

Qualifications

Education and Experience

Grade 12, medical terminology and graduation from a recognized Nursing Unit Clerk program plus one year's recent, related experience or an equivalent combination of education, training and experience.

Skills and Abilities

• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively.
• Ability to keyboard at 40 w.p.m.
• Ability to organize work.
• Ability to operate related equipment.
• Physical ability to carry out the duties of the position.

About Fraser Health

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka'pamux Nations and is home to 32 First Nations within the Fraser Salish region.

People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 48,000+ staff, medical staff and volunteers.

We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health's hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

Together, we are the heart of health care.

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