Community Engagement Coordinator

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

Position Purpose summary:

The Community Engagement/Volunteer Coordinator supports the work of the management team, offering expertise and strategic oversight of digital/social media marketing and establishing and implementing a strong volunteer program for the Ministry Unit.

RESPONSIBILITIES and Accountabilities:

Administration: 20%

• Greet and escort visitors; file documents electronically or manually; photocopies and distributes materials as requested; resolves routine inquiries; processes incoming/outgoing mail (occurs weekly and as vacation coverage).
• Attends meetings, prepares agendas and takes/circulates minutes.
• Maintains databases or spreadsheets as required (e.g. Volunteer Hours). Completes Christmas duties such as managing all campaign supplies, kettle counting, donations, arranging and scheduling volunteers
• Will serve on in-house Committees as needed e.g. Salvation Army Community Council
• Liaises with and supports programs with agenda items, scheduling, reports, and other information as needed.
• Helps to plan and assist with third-party events benefiting The Salvation Army (i.e., Fundraisers).

Volunteers: 40%

• Develops or assists with the development of policies and procedures for the program as approved by senior management.
• Participates in the development of the departmental budget, operates within the approved budget for financial control and ensures optimum utilization of resources.
• Works with educational or other institutions or organizations and volunteer bureaus to promote volunteerism within the facility and attract applicants.
• Recruits, orientates, trains, evaluates, recognizes, and assigns work in concert with collective agreements and Salvation Army territorial standards; submits incident reports (volunteers, student placements)
• Matches volunteer's skills with work/activity needed within collective agreements and power of care consent; prepares task lists for volunteers for guidance
• Engages with community though social media, newsletters, emails, keeping them privy to our work, events, and needs. Growing our community engagement.
• Connects with community to bring awareness of our organization, to increase donations
• Meets with business and community groups and expands and develops these relationships
• Maintains statistical records for ministry of health and Salvation Army benchmarking and Salvation Army management information system.
• Writing thank you letters and emails to donors.
• Planning events for volunteers and donors
• Develops, reviews, and revises volunteer handbook.
• Assists in leading special events and outings.
• Leads our Christmas kettle campaign including arranging and scheduling volunteers

• Works with management team members to determine volunteer needs for Vernon's integrated mission and develop recruitment tools and processes.
• Promotes the Vernon Ministries volunteer program; reaches out to and makes presentations to businesses, community groups, service clubs, schools, and churches.
• Develops volunteer "ask" forms for use by program supervisors to support appropriate recruitment/deployment of volunteers. Assesses effectiveness and adjusts/updates as needed.
• Supports the development of current position descriptions for all Volunteer positions. Works with Supervisors to update as needed.
• Regularly engages with active volunteers in support of volunteer retention.
• Introduces volunteers to all program leaders to facilitate integrated mission.
• Conducts routine surveys with volunteers for the purpose of improving volunteer programs.
• Communicates regularly with all volunteers (year-round and seasonal) about volunteer needs and potential for increased engagement.
• Trouble-shoots complaints/issues expressed by volunteers to ensure best practices.
• Pursues relevant community-based volunteer recruitment opportunities (school fairs, volunteer fairs, seniors' fairs, etc.) in support of our volunteer program.
• Recruits, and on-boards volunteers. Ensures a thorough hand-over to program Supervisors.
• Oversees the development, streamlining and ongoing maintenance of the ministry unit's confidential volunteer database. Maintains monthly volunteer service statistics. Provides management team with reports, as requested.
• Plans and coordinates appropriate volunteer recognition and appreciation events.
• Assists in the development of volunteer related policy and procedures and volunteer handbook.
• Assists with all Emergency Disaster Services operations
• Performs other duties as assigned

Communications: 40%

• Assists with social media related tasks
• Draft and submit press releases
• Working with local team to strategize, schedule, and produce social media plans to highlight ministries, recruit volunteers and monetary and gift-in-kind donations.
• Works with team to manage WordPress website with updates, maintenance, SEO optimization and relevant local content production with the support of Territorial public relations stories, assets, and events.
• Designs and produces collateral materials including, but not limited to, advertising, brochures, newsletters, info graphics, annual reports, impact reports, online promotions, etc.
• Produces email newsletters featuring local programs, staff, volunteers, and The Salvation Army globally.
• In collaboration with management team members, will implement web-based donor-relations strategies and communications to ensure continued donations through community partners.
• Provides on-site support for media relations events, photo shoots and video productions.
• Produces various written materials such as posters, brochures, press releases, proposals, thank you letters, etc.
• Performs other job-related duties as assigned.

NOTE: Not all incumbents perform all of the duties described above but perform a similar range of duties.

CRITICAL RELATIONSHIP MANAGEMENT

Governance Boards and Councils: N/A

Internal: Management Team, SA Vernon Community Council, THQ PR, THQ Volunteer Coordinator, Community Engagement/Volunteer Coordinators at other BC Ministry Units, Vernon volunteers, EDS volunteers, various internal Planning Committees

External: External partners and donors

MANAGERIAL RESPONSIBILITY:

• Reports directly to the Vernon Community Ministries Director
• Recruits volunteers for the Ministry Unit and assists in providing general orientation.
• May supervise some seasonal volunteers or employees supporting community engagement/public relations initiatives.

WORKING CONDITIONS:

• Serves in an office environment within a busy ministry. The location of work may create a possibility of experiencing the following disagreeable conditions:
  • angry/abusive people and verbal abuse,
  • minor risk of harm, injury, illness due to physical attacks from others and/or exposure to infectious diseases.
• Part-time with benefits, Monday-Friday, 9:00 am to 3:30 pm, (1/2 hour unpaid break) 30 hours per week.
• May travel up to 10% of the time.

HEALTH & SAFETY:

• Required to complete general orientation, including safety in the workplace training and annual review.
• Required to complete WHMIS training annually.

The above responsibilities must be performed in keeping with The Salvation Army's Mission, Vision and Values, in a professional manner, upholding our code of conduct.

education and experience Qualifications:

• The successful candidate must have completed one to two years' post-secondary education in a related field
• Certificate in Volunteer Administration

Special Licenses, Diplomas, Certifications or Requirements:

• Must hold or obtain a recent Criminal Records Check with Vulnerable Sector Check, satisfactory to TSA.
• Must receive clearance from TSA Abuse Registry Check.
• Required to complete WHMIS training annually.
• Required to complete Praesidum Academy training modules relevant to position.

Experience and Skilled Knowledge Requirements

• Digital Marketing expertise with strategies for marketing and promotions in non-profits.
• Advertising, Sales and image building/branding
• Characteristics: energetic, takes initiative, team player, organized and productive.

• Volunteer recruitment and management experience
• Creative and flexible with the ability to adapt based on team, program, and service needs.
• Three to Five years of related experience, including experience coordinating multiple programs

Skills and Capabilities (examples provided below):

• Knowledge and skill in social media platforms and management (Facebook, Instagram, Google Business, Google Ads, Later)
• Basic Knowledge in website management (WordPress and plugins)
• Knowledge and skill in Microsoft Office (including Excel, Word, and PowerPoint, and Outlook)
• Knowledge of digital production and graphic design (Adobe Creative Cloud: InDesign, Photoshop, Flash, and Illustrator).
• Knowledge of Volunteer Management database system an asset
• Has worked with community engagement including event planning, social media etc.

Compensation:

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.