Part Time Leap/oesp Intake Assessment Worker

The Intake Assessment Worker is responsible for the implementation, instruction, and coordination of the Ontario Electrical Support Program (OESP) and Low-Income Energy Assistance Program (LEAP) as outlined by the expectations outlined in the Program Service Agreements between NT Power, and Northridge Community Church, and the Governing Council of the Salvation Army in Canada- in accordance with the mission, vision, and values of The Salvation Army. The Intake Assessment Worker will build relationships with Northridge Community Church, community members and contribute in a positive manner to the staff team.

Program Administration

• Provides the Central Service Provider (CSP), Local Distribution Company (LDC), and the Ontario Energy Board (OEB) with up-to-date contract information
• Answering program questions and redirecting customers to the OESP portal, or OESP contact center to complete their application, or get more information
• Pre-screening applicants on the phone or in person for OESP/LEAP eligibility
• Manually verify the household income for applicants who have not filed a tax return in the last two years, for applicants whose household employee income circumstances have changes since they last filed their taxes (for OESP), and the relevant household information for those looking to qualify for the LEAP
• Informing applicants who do not meet the income eligibility criteria based on the manual verification of income performed by the agency, that they are not eligible for the program
• Informing successful applicants of the OESP/LEAP that they are eligible
• Assisting applicants with completing and submitting online and paper calculations to the CSP, and the LDC.
• Mailing the OESP consent form on behalf of applicants (if requested/required)
• Process payment vouchers, collecting necessary backup information, and corresponding with Accounting Department to process payment to LDC on behalf of qualified clients who qualify for LEAP
• Maintain accurate records of client information while maintaining confidentiality and providing program, logs of activities, operational and statistical reports as required in a timely, accurate, and organized manner.

Health and Safety

• Responsible for abiding by The Salvation Army's Health & Safety Policies and Procedures and work in compliance with the Ontario Health & Safety Act and Regulations, use personal prescribed safety equipment and clothing as directed by the employer, report workplace hazards, dangers, injuries or illness, work in a manner as required by the employer, and report workplace injuries or illness.

Perform other duties as required.

WORKING CONDITIONS:

• This is a permanent part-time position based on 22.5 hours per week

Normal hours of work: 3 days per week (including Thursdays), 8:00 a.m. to 4:00 p.m. and includes ½ hour unpaid meal break.

• Completion of a 2-year Community College diploma or certificate preferably in Social Services and/or Psychology.
• Proficient in working in a computerized environment; must demonstrate strong skills using Microsoft Office Suite: Word, Excel, and Power Point.
• Alternative combinations of education and experience may be considered.

EXPERIENCE AND KNOWLEDGE:

• Minimum of 2 to 3 years of prior related experience, including but not limited to customer service experience, communicating with multi-barriered persons, individuals with mental health and/or addiction issues
• Some experience with community programming in a church setting would be an asset.
• A working knowledge of mental health and addiction issues.
• Valid Ontario Class "G" Driver's License, personal vehicle required and insurance, current copy of driver's abstract that is satisfactory to The Salvation Army, in its sole discretion, is required.

SKILLS AND CAPABILITIES:

• Attention to detail, problem solving, conflict resolution and analytical skills.
• Demonstrated ability to work independently and participate as an active and responsible team member in a cooperative team environment.
• Lead by example, by demonstrating a positive attitude, a strong work ethic and a willingness to learn and be flexible.
• Excellent interpersonal and customer service skills, integrity, and adaptability.
• Exhibit good listening skills, have strong oral/written communication skills.
• Strong sense of integrity and confidentiality with professional ethics
• Ability to complete assignments and meet deadlines with minimal supervision.
• Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check with vulnerable sector screening.
• Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process. If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

You must advise your managing supervisor of your intentions prior to submitting your application.