Part-time Food & Beverage Supervisor-tic
Team up with the industry’s best and provide great guest experiences at Shorelines Casino Thousand Islands!
You’re a natural leader, have experience in the hospitality industry, and you are looking for a challenge. Shorelines Casino Thousand Islands has an opportunity for you as a FOOD & BEVERAGE SUPERVISOR. Under the direction of the Manager, Food & Beverage, this position is responsible for overseeing the day-to-day activities of the front-of-house Food & Beverage operations at a multi-venue location.
Duties and Responsibilities Include:
Exceeds guest expectations by providing outstanding customer service
Helps create an engaged work environment by choosing positivity and fun, recognizing excellent peer performance, and by caring about and supporting our colleagues every day
Oversees the front of house F&B operations on a shift basis of a multi-venue location; assists with the development of performance objectives and delivers performance reviews for direct reports as necessary
Schedules and supervises employees; verifies time and attendance; assigns shift work assignments; ensures appropriate coverage while minimizing operating costs
Completes shift reports for management and for the next shift; tracks quality and guest issues and reports to management
Assists with the screening and selection of new hires; organizes and tracks training progress
Assesses guest alcohol consumption to determine removal or restriction decisions and delivers message to guest.
Orders front of house supplies as required; may participate in monthly inventory count
Performs front line F&B duties as required (Coffee Cart Server, Bartender, Expediter)
Offers F&B expertise to internal and external customers
Liaises and communicates effectively with all appropriate operational departments and employees
Develops and cultivates strong working relationships with all stakeholders: guests, management, employees and vendors
Ensures adherence to all policies and procedures, motivates and leads by example, and provides a learning environment while establishing a safe and welcoming work environment for all employees and guests.
Actively participates in and shares responsibility for the recruitment and hiring process.
Ensures compliance with licensing laws, health and safety and other statutory regulations
Performs other duties as assigned or directed
Successful candidates will demonstrate the following qualifications:
People-focused and committed to service excellence
Proactive and solution-oriented with a drive to succeed
Secondary School Diploma
Post-Secondary education in hospitality or suitable combination of education and experience
Minimum 2 years Food & Beverage experience
Minimum 2 years’ experience in a lead or supervisory role
Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
Computer literacy in MS Office; POS experience
Valid Smart Serve certification
Valid Safe Food Handler's Certificate
Since the fun never stops at Shorelines, candidates must be ready and willing to work a flexible schedule, including evenings, weekends, holidays and overnights, based on business needs.