Part-time Guest Services Representative-tic

Are you a dynamic customer service professional who loves to have fun, create outstanding marketing initiatives and be in the spot light?

This position is responsible for assisting with the implementation of promotions and all new guest services initiatives. Always creating Great and Memorable Experiences for our guests and colleagues, guest services leads by being the first to meet and greet guests.

Duties and Responsibilities Include:

Exceeds guest expectations by providing outstanding customer service

Helps create an engaged work environment by choosing positivity and fun, recognizing excellent peer performance, and by caring about and supporting our colleagues every day

Participates in the implementation of the departmental strategic plans

Answers guest services phone; informs or re-directs calls accordingly

Greets guests in person; offers information on the facility, events and promotions

Conducts guests to other areas as requested; conducts facility tours

Responds to, resolves or escalates issues as required

Communicates effectively with all appropriate operational departments

Develops and cultivates strong working relationships with all stakeholders: guests, ownership, regulatory bodies and employees

Contributes to a team of engaged colleagues who care passionately about the business, site operations, and delivering a great guest experience.

Contributes toward workplace health, safety and wellness initiatives

Anticipates operational and service issues before they escalate, trouble-shoots and resolves guest concerns before they are complaints

Performs other duties as assigned or directed

Successful candidates will demonstrate the following qualifications:

People-focused and committed to service excellence

Proactive and solution-oriented with a drive to succeed

Secondary school diploma

Ability to exceed internal and external customer expectations through timely, effective, and service oriented communication

Minimum 2 years of experience in customer service; gaming experience an asset.

Since the fun never stops at Shorelines, candidates must be ready and willing to work a flexible schedule, including evenings, weekends, holidays and overnights, based on business needs.