Usher
Req ID: 25833
Vacancy Type: Part-Time
Number of Positions: 10
Closing Date: 12/20/2024
Job Summary
Responsible for greeting patrons, providing consistent customer service, directional assistance and responding to general inquires and also required to ensure a safe and comfortable environment for all patrons. Perform general custodial maintenance duties.
Duties and Responsibilities
- Greet patrons, scan tickets, verify credentials, distribute programs and other giveaways as required
- Assist patrons to find their seats, including those with disabilities and special needs
- Ensure all patrons have appropriate tickets for their seating location
- Respond to general inquires
- Provide directional assistance and guidance to amenities throughout the facility
- Ensure safety of patrons at all times throughout the performance
- Ensure a safe environment at all times including ready response for public safety by evacuations for fire, bomb or other threats and medical emergencies
- Ensure a clean and safe environment is maintained throughout the facility and monitor emergency exits.
- Report unsafe conditions or situations to supervisory staff
- General custodial maintenance of the venue
- Maintain clear and safe pathways for patrons in and out of the facility.
- Monitor patron conduct and report any unruly behaviour to supervisory staff
- Enforce Front of House standard operating procedures including, but not limited to latecomer entry, food & beverage, recording video, and camera prohibition.
- Perform crowd control management functions; control lines, entrance overcrowding
- Ensure patron compliance with facility policies
- Provide assistance in emergency situations such as patron health issues, safety hazards, or evacuations.
- Essential duties of this position includes standing for extended periods of time, walking, bending, climbing stairs and lifting.
- Work environment can include a low lite and/or high noise location.
- Read, understand and abide by the City's Divisional Standards, Corporate Policies and Procedures
- Perform other related duties as required.
Skills and Qualifications
- Must be 16 years of age or older
- Secondary school diploma
- Hold a valid Emergency First Aid Certificate / CPR"B" certification
- Smart Serve Certification is highly recommended.
- Demonstrate excellent customer service and communication skills in a fast-paced, high pressure environment
- Able to work independently as well as with a team
- Familiarity with the City of Mississauga and tourist attractions is considered an asset.
- Must be able to work flexible/late hours, including weeknights, weekends and holidays.
Hourly Rate/Salary: 17.20 - 18.92
Hours of Work: up to 24 hours per week
Work Location: Paramount Fine Foods Centre - Main Bowl
Department/Division/Section: CMS/Community Services Dept , CMS/Recreation & Culture Division , Culture & Events
Non-Union/Union: Non Union
We thank all who apply, however, only those candidates selected for an interview will be contacted. You can also check your application status in your candidate profile online.
All personal information is collected under the authority of the Municipal Act.
Equity, Diversity and Inclusion
The City of Mississauga is committed to creating a respectful and supportive workplace that fosters a culture of equity, diversity and inclusion which broadly reflects the communities and residents we serve. Throughout the employee life cycle, the City is working to include an EDI lens to attract, retain and support the growth of diverse talent.
Learn more about the City's commitment to Equity, Diversity and Inclusion.
Accommodations
The City of Mississauga is an Equal Opportunity Employer and is committed to removing barriers in our selection process for people with visible and invisible disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the City of Mississauga will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities.
If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.
