Call Centre Representative

There are some GREAT PEOPLE out there... we should know we hire them!

IF YOU ARE AN EXISTING EMPLOYEE, PLEASE NAVIGATE TO THE INTERNAL JOB POSTING USING THIS LINK:

CALL CENTRE REPRESENTATIVE

Contract
$22.37

Application Deadline: March 9, 2025

Do you anticipate guests' needs, exceed their expectations and respond to requests, concerns and issues in a positive and professional manner? At Fallsview Casino Resort we provide our customers with incomparable casino player rewards and VIP treatment. If you would like to be on a team of Great People delivering great service, we may have just the opportunity for you!

The job involves:

• Taking reservations for hotels, dining, show tickets, tournaments, events and creating them in the appropriate databases
• Supporting marketing initiatives, responsible for ensuring hotel, theatre tickets, tournaments and events are booked in accordance to patron qualifications
• Completing outbound confirmations and telemarking calls to our patron database
• Assessing and providing comps to qualified players based on level of play
• Handling customer service issues and promoting outstanding guest relations

• Maintaining professionalism under stressful situations, prioritizing tasks, and meeting deadlines
• Working independently and as one team that supports and helps one another
• Working safely, and in compliance with OH&S policies and legislation

• Thorough knowledge of all activities and promotions occurring at our casino properties
• Flexibility to support a 24/7 operation

The ideal candidate has:

• Exceptional organizational, written and verbal communication skills
• Ability to deal with high call volumes in a fast-paced environment
• Maintain confidentiality while adhering to compliance guidelines
• Excellent telephone and keyboarding skills
• Good decision making skills
• Knowledge of the Niagara Region and district

We thank all applicants for their interest, however, only those selected for an interview will be contacted

Niagara Casinos is committed to creating an accessible and inclusive environment by providing equal opportunity to candidates of all abilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

Knock, knock. Hear that sound? That's opportunity and it's at Niagara Casinos