Call Center Operator, Part Time
Working Title: Call Center Operator, Part Time
Employment Status: Part-Time
Starting Hourly Rate: 18.00
Address: 4001 Leslie St, North York ON M2K 1E1
New Hire Schedule: Weekends/ Weekdays all shifts: 0600-14:00, 630-1430, 0730-1530, 11:00Am - 7pm, 2pm -10pm, 3-11pm, an
Compass One Healthcare is a premier healthcare company with 46,000 engaged team members who are focused on delivering quality, value, and exceptional patient experience through specialized services and protocols in more than 1,650 hospital and health system locations in 48 states. Through a combined three-quarters of a century of healthcare experience, Compass One offers seven customer-focused core services: Food and Nutrition, Environmental, Patient Transportation, Laundry & Linen, Healthcare Technology Solutions (Clinical Engineering), Facilities Management, and Ambulatory Services. Compass One is committed to the growth and development of its associates, and its unique Positive ImpressionsTM program features a team of 100-plus Patient Experience Managers dedicated to driving a better experience in each of our hospitals. Also, Compass One's exclusive partnership with Press Ganey leverages rich analytics to better understand how to improve experiences for patients, family, customers, caregivers, and the community.
Job Summary
How you will make an impact:
You will be responsible for serving as a customer service representative in a call center and providing work order management support for staff/customers.
As a Call Centre Operator, you will be:
- Answer the telephone, respond to customer emails, and provide general assistance to customers
- Enter and submit information relating to facilities maintenance, space planning and other requests
- Process a wide variety of service transactions and uncover existing or future needs through proactive interactions
- Basic Microsoft Excel reporting
About you:
- Strong communication skills (verbal and written)
- Excellent telephone etiquette and listening skills
- Proficient in Microsoft Office: Word, Excel, Outlook
- Detail oriented
- Experience working in a call center environment before is an asset
- Ability to provide outstanding customer service to the client
Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.
For accommodation requests during the hiring process, please contact PeopleHub@compass-canada.com for further information.