Players Club Host (Part-time) - Gbh

October 17 2024
Industries Arts, Entertaiment, Culture and Leisure
Categories Hospitality, Catering, Tourism,
Port Perry, ON • Part time

Great Blue Heron Casino & Hotel is seeking a Part-time Players Club Host!

Reporting to the Operations Supervisor, the Players Club Host is responsible for providing exceptional customer service at all times and answer all patrons' inquiries in a professional and friendly manner.

The ideal candidate is an energetic professional with proven knowledge, skills and abilities, executing the following in support of the company's vision, mission and values:

  • Excellent internal and external customer service skills are required to be displayed at all times
  • Provide and promote superior customer service
  • Understand and explain the benefits of the Rapid Rewards Program to customers and encourage enrolment
  • Obtain customer's personal information and enter it into the KCMS system accurately and in a timely manner. Issue players cards for members
  • Verify customer's identification and screen players bonus points to provide information on redemption for cash back, meals or merchandise
  • Issue transaction vouchers for bonus points redemptions as per the KCMS database
  • Provide customers with information on the Great Blue Heron Casino facilities and amenities
  • Circulate through the Casino to gather information, run surveys, establish and develop relationships with customers
  • Liaise with other Casino staff to gather customer information in order to ensure satisfaction and outstanding customer relations
  • Take photos of Jackpot winners and complete the Photo Release Form
  • Ensure information displays and brochures are on the counter within customer's view
  • Assist with promotions, giveaways and special events as required
  • Assist with Bus Program, enrolling and distributing coupon booklets to participating customers
  • Provide sales of merchandise and various other types of products
  • Assist with moving, lifting and accurately verifying inventory level
  • Perform other duties as assigned by the Operations Supervisor.

Successful applicants will demonstrate the following qualifications:

  • Completion of High School Diploma
  • Must be proficient in Microsoft Excel, Word and KCMS operating system
  • Minimum 2 years of customer service experience
  • Minimum 1 year of cash handling experience
  • Experience with Scratch tickets and Nevada sales
  • Experience with public speaking and managing inventory levels preferred
  • Strong computer skills including accurate data entry, work with multiple screens, mouse maneuvering through different screen tabs, numeric keypad ability
  • Ability to type a minimum of 35 words per minute
  • Ability to lift up to 50 lbs occasionally and stand for a full shift
  • Must be outgoing, well-mannered, friendly and display professional image at all times
  • Ability to work independently under pressure in a fast paced work environment
  • Ability to prioritize and possess excellent time management and organizational skills
  • Able to maintain a positive working relationship with fellow employees and management as part of a team
  • Effective oral and written communication skills in English
  • Ability to follow and comply with company and departmental policies and procedures
  • Excellent customer service skills to maintain good rapport with customers and employees
  • Ability to perform tasks and duties effectively and safely within prescribed time limits
  • The ability to successfully pass a criminal record and credit check through the Alcohol and Gaming Commission of Ontario (AGCO)

Candidates must be ready and willing to work a flexible schedule, including evenings, weekends, holidays and overnights. The hours of work will be based on operational needs. Ready to embark on your next adventure?

Apply now!

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