Account Administrator

Being a part of BrokerLink, means you live our values: to act with integrity, be respectful of others, have a customer-driven mindset, strive for excellence and always treat others with generosity. These values drive our diversity and inclusion efforts to ensure a respectful and inclusive work environment is present.

We want like-minded individuals who want to provide the highest level of customer service, who carry themselves with utmost professionalism.

We want to invest in you! Your success is our success and our purpose of "we're here to help people" is what motivates us to keep the amazing talent we attract, for a long time. We want to bring out the best of all our team members! Offering countless opportunities to grow and an environment which values our most important assets, you, our team members. We have over 200 offices across Canada, ask us about our flexible work arrangements!

We are looking for an Account Administrator to join BrokerLink and work out of our Rockland branch in our Eastern Ontario region on a Permanent FT Basis.

As part of our employee promise, here are some of the many perks of working with us:

• Flexible health and dental insurance benefits package
• Personal Spending amount to invest in your healthy lifestyle
• RRSP - Registered Retirement Savings Plan with Company matching
• ESPP - Employee Share Purchase Plan (TSX:IFC) program with matching aspect
• 'Dress for your day', dress according to your daily schedule
• Competitive compensation package with bonus aspect
• Employee discount program, including Apple, Bell, Rogers and more!
• Paid Time Off in the form of: Personal days, Volunteer days, Exam/Study Time, Jury Duty and starting at 3 weeks of vacation per year!
• Working for an employer who is regularly recognized as one of Canada's best employers such as Kincentric 2023

What the Role Entails:

• Answer multi-line phones and direct client inquiries
• Control the flow of walk-in customers and callers
• Ensure the needs of customers are being met through superior customer service
• Process customer payments, bank deposits, petty cash management, and account coding
• Contact clients and Insurance Companies regarding payment notices
• Review new business and renewals, endorsements, cancellations for accuracy
• Monitor and distribute incoming and outgoing mail, faxes, and couriers
• Ensure EPIC system & company portals are updated consistently

The Successful candidate will have:

*If you feel you have the equivalent skills, please apply*

• High School and/or Post-Secondary Education
• 2-5 years' experience in an office environment
• Computer skills - Keyboarding and MS Office
• Strong customer focus
• Demonstrated ability to handle multiple priorities successfully
• Strong analytical and organizational skills
• Excellent verbal and written communication skills in both English and French
• Exposure to Epic is an asset
• Excellent customer service skills and adept conflict resolution
• Priority will be given to the candidate with previous experience working in a brokerage or insurance industry
• Ability to pass a criminal background check

We thank all applicants for their interest, but only those selected for an interview will be contacted.

BrokerLink is committed to providing an accessible environment. Accommodations are available on request for candidates taking part in the selection process.

BrokerLink is committed to creating and maintaining an inclusive environment which embraces our diversities and sees them as our strength! We want to foster a workplace that makes all our team members and customers feel welcome and appreciated.

Discover more about BrokerLink! Visit our new dedicated Webpage - https://www.brokerlink.ca/campaign/discover-brokerlink

At BrokerLink, we value diversity and are committed to creating an inclusive workplace that inspires each of us to be the best we can be. Join our team and make a difference!