Bilingual Customer Service Representative
About the job
The Brink's National Client Services (BNCS) department is dedicated to putting the customer at the centre of everything we do while ensuring we deliver best in class customer experiences! We are looking for individuals to join our team who are passionate about customers, like to solve problems and offer effective
solutions.
Availability: Must be available to work flexible hours on BOTH Saturday and Sunday + one weekday shift
This position must be in the office in Etobicoke every shift.
Location: Etobicoke Ontario (100% in office. There is no remote option for this position)
Key Responsibilities:
Handle inquiries from our internal and external customers relating to our products and services via phone and email
Trouble shoot technical issues with both customers and crew members on a wide range of issues critical to business continuance
Engage with a variety of internal partners to find timely resolution on customer requests and concerns
Work within a specified framework and processes to diagnose and resolve issues
Execute the delivery of specific reports through the day
Be engaged to support adhoc projects and be the primary point of contact for customer outreach
Qualifications
Must Have Qualifications:
A passion for delivering exceptional service
Must be bilingual and fluent in English and French
A positive attitude and a desire to seek ways to improve processes and offer suggestions on how to make things better for all
2+ years' experience in a Call Centre, Customer Facing role or Help desk environment
Calm demeanor with the ability to work under pressure and deliver on tight timelines
The ability to quickly pivot from a technical issue to a billing concern, a phone call to an email
You are a team player who believes that we win as a team or not at all
Some technical savvy and the ability to walk a customer through to a solution over the phone
Effective communication skills both verbal and written - can deliver a message in a concise and easily digestible manner for a wide audience
Ability to work in a 24/7/365 day operation where shifts are scheduled based on business needs
Experience working with technology
Nice to Have Qualifications:
Experience working within the transportation/security industry