Service Coordinator

UHN is Canada's No. 1 hospital and the world's No. 1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members. UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN's vision is to build A Healthier World and its only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

www.uhn.ca

Union: Non-union
Site: West Park Healthcare Centre - 170 Emmett Ave.
Department: Long-Term Ventilation Program
Reports to: Manager, Program Services
Hours: 37.5 hours bi-weekly
Salary: To commensurate with experience and consistent with UHN compensation policy
Status: Permanent, Part-time
Closing Date: February 20, 2025

Position Summary

The primary purpose of this role is to coordinate and facilitate safe and timely transitions of Long-Term Ventilated (LTV) patients from acute care organizations to alternate locations utilizing the resources of the Long-Term Ventilation Strategy in collaboration with external partners and stake holders.

Long-Term Ventilation and Respiratory Complex Care Unit

• Serve as the coordinating contact between patients, family, team members and referring agencies for LTV/THV.
• Liaise with the Clinical Manager Provincial LTV to review/update the LTV/THV wait list for West Park.
• Coordinate timely assessments and admission of appropriate referrals to LTV/THV service and liaise with physicians and the interprofessional team.
• Co-ordinate the ongoing care of patients from pre-admission to post-discharge while meeting length of stay, occupancy rate and accountability targets.
• Refer and coordinate consultants / discipline involvement as needed.
• Support collection of clinical utilization data in collaboration with the Clinical Manager LTV/THV and Respiratory Complex Care.
• Provide resource clinical leadership for the interprofessional team.
• Provide leadership in program evaluation, program development and research as appropriate.
• Participate in internal and external committees.
• Partner with Clinical Manager LTV/THV to ensure clinical service goals are achieved.
• Facilitate resolution of clinical care issues / concerns in a timely and effective manner.
• Support the delivery of person-centred care.
• Ensure timely and accurate completion of clinical documentation and MDS.
• Be aware of conditions and measures that may affect the safety of patients, residents, students, staff, volunteers, physicians and visitors including:
• Compliance with the safety standards of the hospital and applicable legislation
• Identification and prevention of safety issues and problems
• Taking corrective action, where possible
• Attendance at safety meetings/training/updates in accordance with the Centre's standards
• Ability to work in a manner that exemplifies the core values of West Park: Excellence, Respect, Trust, Collaboration and Accountability
• Perform other duties as assigned.
• Demonstrated exceptional clinical assessment skills including the ability to assess clients from pre-admission to post-discharge
• Knowledge of external agencies and resources
• Demonstrated ability to partner and work effectively with staff, the interprofessional team, physicians, patients, families and external agencies
• Demonstrated ability to address complex clinical issues within the context of social determinants of health

Other

• Participate in internal and external committees
• Demonstrated organizational skills to work independently in a unstructured, demanding environment
• Demonstrated reliable work habits
• Ability to work a flexible schedule
• Strong Windows based computer skills
• Ensure timely and accurate completion of clinical documentation
• Be aware of conditions and measures that may affect the safety of patients, residents, students, staff, volunteers, physicians and visitors including:
• Compliance with the safety standards of the hospital and applicable legislation
• Identification and prevention of safety issues and problems
• Taking corrective action, where possible
• Attendance at safety meetings/training/updates in accordance with the Centre's standards
• Perform other duties as assigned

Required (Minimum):

• Bachelor of Science in respective Health Discipline
• Five years within the practice profession; with LTV experience preferred
• 3 years of Clinical leadership experience preferred
• Basic Cardiac Life Support (C Level) Heart Saver Plus Canada (on employment)
• Excellent interpersonal and communication skills (verbal & written) required
• Strong customer service focus and excellent problem-solving skills required/Preferred:
• Member of relevant Regulated Health Discipline professional association of Ontario
• Minimum of 4 years clinical experience in complex continuing care or acute care setting.
• Demonstrated exceptional clinical assessment skills including the ability to assess clients from pre-admission to post discharge
• Knowledge of external agencies and resources
• Demonstrated ability to address complex clinical issues within the context of social determinants of health
• Ability to maintain effectiveness in varying environments and with different tasks, responsibilities and people
• Demonstrated knowledge of and ability to provide person centered care.
• Demonstrated organizational, problem solving, interpersonal, coaching, negotiation and facilitation skills
• Strong organizational skills to work independently in an unstructured, demanding environment
• Demonstrated reliable work habits
• Ability to work a flexible schedule
• Strong Windows based computer skills e.g. Microsoft Office Suite
• Evidence of good performance history and attendance record

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.